The viability of service supply and travellers satisfaction in mass transit system in north-central Nigeria: The quality puzzle

This paper investigates transport system and sustainable improvement in North-central, Nigeria with specific reference to Abuja, Nasarawa and Niger State. Survey research device was utilized with questionnaire as main instruments applied for data collections which were dispensed to four hundred travellers carefully picked randomly making total of 1200 travellers that were studied. From demographic figures for each of the three zones, female travellers more than men, Self-employed travellers has the highest, between 25 and 40 years travelled most, Christian travellers are more than other religions, while travellers with at least degree certificate travelled most and the highest income is below minimum wage. Nevertheless, from the opinion about public transportation system, majority testify that fare is too costly, deficient bus service and inaccessibility or costly parking space, whereas safety and cleanliness is zero percent.